HANDLING OBJECTIONS - Reserved to Lego® Serious Play® facilitator

HANDLING OBJECTIONS – To understand the “why” and to test the “how”

A Peer-to-Peer Post Foundation Training

Designed and delivered by Rachele Soliera

Endorsed by Per Kristiansen

Why this workshop

Handling Objections is not just a Sales Content. All of us in our life, consciously or unconsciously, spend time handling objections.

Whether it is about timing, logistics, organization, or budget concerns, customers can often find a reason to push back on what you are offering.

Despite this being frustrating, objections are an opportunity for you to establish and cement credibility with them.

But for this to happen, before starting dealing, you need to step back and understand why objections arise, what is behind the request, what you can do to answer in the right way to your customer.

The goal of this powerful workshop is not only to explore these questions but to go over and make visible the impact of the decisions and actions taken on the customer relationship system built.

Two different benefits in attending this training:

1. As a Facilitator – learn on how apply the Lego® Serious Play® on a new but very common topic, to be included in your “LSP workshop offer” (all clients raise objections and you don’t need to be a sales expert to deliver it)
2. As a Participant – clarify what is an objection and how to handle it, testing a real case of your choice, and a solution that can be immediately implemented.

What your client will take home (and you will experience)

1. Explore the main pillars of the “customer relationship system”
2. Understand what an objection is and how they must be prepared to handle it
3. Test a real case of their choice, and a solution that can be immediately implemented
4. Play in a safe space the impact of their decisions on the entire system

What you will take home

The application of Lego® Serious Play® on a new topic

Further insights on how to keep a long remote LSP workshop

A detailed manual with the roadmap and the instructions on how to deliver the workshop

A great moment of sharing and mutual inspiration

 What are the requirements

• To be certified in the LEGO® SERIUS PLAY® Method and Materials by the Association of Master Trainer
• To have almost 200 assorted Lego® bricks. Ideally, a set that matches a starter kit or 5/6 window explorer bags (plus additional mini figures and descriptive values bricks, eg. animals, plants, tools, ecc )
• A PC or a tablet with a good and stable connection

Extract from my presentation at LEGO(R) SERIOUS PLAY(R) Global Community Meeting 2021

Logistics & Fees

This session will be delivered remotely in 2 half days

Date: July 29^th and 30^th, 2021 from 9AM to 1PM CET

Platform: Zoom

Full Price €450 – Early Bird €375 (until July 10^th, 2021)

To book your seat and to receive additional information please fill the form at this link  https://bit.ly/3zrZKQ8 or contact me at info@rachelesoliera.it

DOWNLOAD THE PDF