HANDLING OBJECTIONS 3-4/11/2022

WHAT’S IN IT for the FACILITATOR

As a Facilitator you will have two main benefits from participating in this P2P Post Foundation Training:

1. Learn how to apply the Lego® Serious Play® (both in-person and online) on a very common and easy-to-explain topic, to be included in your “LSP workshop offer”. You don’t need to be a sales expert to facilitate it!

2. Learn how to keep a long remote LSP workshop, according to AMT guidelines, that you can apply also in other contexts.

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WHAT’S IN IT for your CLIENT

Most Companies have a sales force and Handling objections is a natural part of the selling process: whether it is about timing, logistics, organization, or budget concerns, clients can often find a reason to push back on what the seller is offering. For this reason, in a winning sales process, it is mandatory to understand why objections arise, what is behind the customer’s request and what can be done to respond in an effective way.

The goal of this powerful workshop is not only to explore these questions but to go over and make visible the impact of the decisions and actions taken on the customer relationship system built.

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HANDLING OBJECTIONS with LEGO® SERIOUS PLAY® is a Peer-to-Peer post foundation Training, endorsed by Per Kristiansen and approved by the Association of Master Trainers. It is designed to be delivered both remotely and in the presence.

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What your client will take home in attending this workshop

(and you will experience during the training)

• Explore the main pillars of the Customer Relationship System
• Work on one of its customers, better if a difficult one
• A deeper understanding of the Customer Needs (through the Job to be done concept)
• An important reflection on own external professional identity
• Explore the objections, known and potential, customer can move to push back the offer
• Understand why objections come out and share the possible actions that can be taken to handle them
• Play in a safe space the impact of the decisions taken and test a solution that can be immediately implemented

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The Training will be held REMOTELY in 2 HALF DAYS for a max of 6 participants to ensure the best learning experience

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Your TAKEAWAYS

• Rapid potential growth of your LSP business.

• A new, simple workshop to offer to a large number of clients of all sizes, since almost all companies have a sales force that handles objections every day
• Get insight on how to run a long remote workshop, in line with AMT guidelines, able to effectively engage participants and ensure their best satisfaction from this experience

and moreover

• Practice the simplest version of AT6 play decisions, which can be applied also in other workshops
• Test a real case of your choice, and a solution that can be immediately implemented
• Experience a great time of sharing and mutual inspiration

Bonus

• Receive a detailed manual with a roadmap and instructions on how to hold the workshop
• 1 hour of private “virtual coffee” with your class one month after the training, to clarify concerns, share real experiences with the other facilitators, and get further tips & tricks from the trainer
• Proof of Participation approved by the Association of Master Trainers and doubled signed by Rachele Soliera and Per Khristiansen
• Receive additional in-depth material on “JOB TO BE DONE,” Clayton Christensen’s theory on which the workshop is inspired

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What are the requirements?

To be certified in the LEGO® SERIOUS PLAY® Method and Materials by the Association of Master Trainers

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Logistics

Where: This session will be held online – Zoom Platform

When: Thursday 3 – Friday 4 November 2022

Time: 9:00 AM – 1:00 PM CET TIME (for both days)

Language: English

Price: Early Bird €430 + 4% SSC* – Full Price € 550 + 4% SSC*

*(SSC = social security contributions)

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Reserve your seat now: https://rachelesoliera.it/handlingobjections